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Welcome to the hub of all things huddle wisdom! Got questions about our print and digital small business marketing solutions? You’re in the right spot. These FAQs are your shortcut to unraveling the mysteries and provide clarity on how our programs work, ensuring you’re equipped to navigate the exciting world of huddle marketing with confidence.
Dive in, and let’s make navigating our programs a breeze!
huddle is a community-first small business marketing platform built exclusively for independent small businesses and community organizations across Canada. We combine the power of digital and print marketing to help you be found, be heard, and be connected where it matters most—right in your own backyard.
Great question!
Absolutely! Through our Community Give Back Grant, we proudly support local charities, non-profits, and community organizations. Working together, we aim to strengthen the communities we serve while championing small businesses like yours.
You bet! Listing your business, charity, or non-profit on the huddle directory is 100% free, as long as you meet our eligibility criteria.
If you’re a Canadian small business with fewer than 100 employees, you’re eligible! We welcome a wide range of businesses—from retail shops to professional services—as well as charities and non-profit organizations. If you’re committed to connecting with your community, we’d love to have you!
Absolutely! We champion your voice and offer:
While we celebrate small businesses, there are some exceptions:
We’re here to champion the little guys and gals who make communities special. If a big business sneaks through, our community members can report it, and we’ll take action.
Joining the huddle family is super easy! Click the “Add Your Business – FREE” button in the top navigation bar and follow the simple instructions. Once we review your submission to ensure everything looks great, you’ll receive your access details. Voilà – you’re officially on board! If you hit any snags, just reach out through our Contact Us page. We’re always here to help.
The more details, the better! Start with your business name, three eye-catching images, your address, contact info, and a short description. Don’t forget a catchy tagline or shorter description for your thumbnail profile. Keeping your info up-to-date not only boosts trust with customers but also works wonders for SEO.
To make it easy for customers to find and connect with you, here are the essentials:
It’s a breeze! Log in to your account and access your dashboard by clicking your user name in the top navigation bar. From there, you can edit your listing, use the platform’s great features, and track your engagement. You can also make quick updates directly from your listing page by clicking the “Edit” button in the bottom-right corner.
No worries—you’re in control! Log in, navigate to your listing, and click “Edit” in the bottom-right corner to make corrections. If you haven’t claimed your business yet, make that your first step to unlock full control by clicking “Claim Your Free Listing Now!” on your listing page and following the instructions.
If you’ve spotted your business on huddle, that’s awesome! Click the “Claim Your Free Listing Now!” button on the right sidebar of your listing, fill out the claim form, and hit submit. It’s quick, free, and unlocks amazing features. Once approved, you’ll be given access so you can update your information and manage your listing through your dashboard.
Our friendly Customer Success team is here for you! Email us at support@huddlemarkets.ca, and we’ll happily assist with any questions or concerns. You can also book a live call through our Contact Us page to get all your questions answered.
Absolutely! The QR code is a game-changing tool that supercharges your marketing efforts, especially if you’re part of our Community Drop™ local print advertising program. Here’s how it works:
Directory Listing QR Code: When you create your huddle directory listing, a unique QR code is automatically generated and available in your business dashboard. Download it and add it to your marketing materials, packaging, or social media. When customers scan it, they’re instantly directed to your detailed listing on huddle.
Community Drop™ Program: Your exclusive QR code is featured prominently in your huddle Reuse-It Wall Planner™ ad. When recipients scan it, they’re directly linked to your huddle directory listing. It’s a seamless way for customers to connect with you after they see your ad in the planner!
We format images to fit perfectly, but quality matters. Here’s what we suggest:
Main Profile (thumbnail )Image: 240 x 135 px
Gallery Images: 1080 x 650 px
Absolutely! You can showcase events and job openings right on your listing. They’ll also appear on our dedicated Events and Jobs pages, connecting you with local talent and attendees. Just log in to your dashboard to access both these features and start posting.
Definitely! Create and post exciting deals and promotions using the Deals feature in your dashboard. These will appear on both your listing page and our dedicated Deals page. It’s a great way to attract and engage customers with timely offers.
You sure can, and we encourage you to do so! Log in to your dashboard and navigate to the Reviews tab. While you can’t remove reviews (standard policy), you can report reviews that are unfair, inappropriate, or damaging, and we’ll take a closer look.
Your dashboard comes with real-time analytics! Track how many people view your profile, interact with your content, and more. It’s a great way to measure your impact and refine your approach.
These tools are designed to amplify your visibility both online and offline, connecting you with even more local customers.
Our Digital plan is huddle’s FREE full-featured directory listing plan – perfect for getting your business or organization on the map.
Our Community Drop™ plan takes things to the next level by combining your online directory presence with premium exposure through local print advertising campaigns (huddle Reuse-It Wall Planner™). It’s the ideal choice for reaching more customers both online and offline!
Due to the Canada Post strike and ongoing postal disruptions, our Community Drop™ program is temporarily paused. For more information about the program and/or if you are interested in participating, feel free to reach out to us at support@huddlemarkets.ca.
Check out our Community Drop™ Campaign page to learn more about the program.
With the Community Drop™ Plan, your business gets a one-of-a-kind spot on your community’s Reuse-It Wall Planner™—no direct competitors allowed! That means your ad gets all the attention it deserves, helping you stand out and shine in your local market. It’s your chance to grab the spotlight and enjoy unmatched visibility without any distractions!
Canceling is simple! Log into your dashboard, head to the Subscriptions tab, and follow the prompts. Your plan will stay active until the end of your current 1-year cycle, and after that, you’ll automatically switch over to our free Digital plan—so your business can still shine and stay part of the community!
If it’s time to say goodbye, you can easily remove your listing through the Listings tab in your dashboard. Just click the three little dots on the right, choose “Remove,” and follow the steps. If you need a hand, give us a shout—we’re always here to help!
Easy! Email us at support@huddlemarkets.ca, and we’ll send you a secure link to update your payment details. It’s quick, safe, and hassle-free.
It’s our flagship local marketing campaign—the Reuse-It Wall Planner™—mailed annually to every single home, apartment, condo, and business through Canada Post.
Each edition includes 24 category-exclusive small business profiles, plus 2 featured community organizations. Your business ad includes a custom QR code that connects directly to your huddle profile.
✅ Daily use.
✅ Year-round exposure.
✅ No direct competitors on the same planner.
huddle takes your marketing game up a notch! Our Community Drop™ campaigns are way more effective, affordable, and impactful than those old-school door-to-door flyers. Here’s what makes us different:
And with our trusty Canada Post partnership, we make sure your campaign is delivered reliably to homes, condos, apartments, and businesses.
With huddle, you get the best of both worlds! Here’s how we help you stand out:
This power-packed combo makes sure your message gets seen—online and in every home and business in your target area. It’s the ultimate way to amplify your reach and connect with your community!
We’re all about exclusivity—and who doesn’t love a little VIP treatment? By limiting each planner to just 24 non-competing businesses, we ensure you get maximum visibility and personalized attention. Your business doesn’t get lost in a crowd; it gets the spotlight it deserves.
Exclusivity means no competition on your community planner—your business is the only one in its category. Whether you’re a local café, hair salon, or plumber, no direct competitors will share your ad space. It’s your moment to shine, uninterrupted.
Our Reuse-It Wall Planner™ is a compact yet practical 11” x 17” double-sided, dry-erase organizer. It features a calendar, whiteboard, handy quick reference guides, and more! It’s high-quality and perfect for homes (hello, fridge magnets!), dorms, and offices.
Great question! Here’s the breakdown:
A Market typically includes 3–8 Communities, depending on its size and the number of homes, condos, apartments, and businesses. You can advertise in as many huddle Community planners as you’d like, subject to availability.
Thanks to our reliable partnership with Canada Post, we’ve nailed down precision targeting. Our planners are distributed to homes, condos, apartments, and businesses within clearly defined territory boundaries.
The distribution volume depends on the size of your community.
Community Distribution Sizes:
A – 60,000 (major cities, i.e. Toronto, Ottawa)
B – 30,000 (mid-size cities, i.e. Kitchener, Mississauga)
C – 15,000 (smaller cities/towns, i.e. Waterloo, Bolton)
Our planners are printed and delivered every twelve months to every home, condo, apartment, and business in each opened community.
Absolutely! While the Community Drop™ plan focuses on a specific Community, you can expand into multiple Markets or Communities if spots are available for your business type. Plus, you’ll snag a 10% multi-Community discount—a little bonus for thinking big!
Since the print advertising component revolves around our Reuse-It Wall Planners™, a 1-year commitment is required to align with the distribution schedule. Otherwise, you can cancel anytime before your next renewal date.
You sure can! If a spot wasn’t available when you tried to subscribe, and you opted into the waiting list, we’ll automatically reach out when a spot opens for your business type. There’s no obligation, but you’ll need to act fast to secure it once offered!
It’s all about grabbing your spot while it’s hot! With only 24 exclusive ad spaces per Community, the Community Drop™ plan is like the “VIP ticket” to an exclusive event. Subscribing early gives you a better shot at securing your spot. Grab it and enjoy that spotlight!
Not currently. We bill for the full 1-year term upfront to keep things simple and streamlined.
For your convenience, we accept most major credit cards. Cheques or cash aren’t accepted—everything is handled securely online.
Stumped and can’t find the answer you’re looking for? No worries! Head over to our Contact Us page and reach out to us in whatever way suits you best (sorry, smoke signals excluded). We’re here to help!
